Templates Page – Create and Manage WhatsApp Message Templates

How to Create a Template on Dashboard

From the left menu, go to Templates → All Templates, and click the Create Template button.

General Information

Use clear, lowercase names with underscores (e.g., order_update). Choose the correct language based on your audience, and select the right category (Marketing, Utility, or Authentication).

Content Type Options

You can customize how your message appears:

• Text: Simple message with variables like Hello {{1}}.
• Media: Add image, PDF, or video for product promotions.
• List Picker: Customer selects from options (e.g., Book Appointment).
• Call to Action: Clickable buttons like Visit Website or Call Now.
• Carousel & Catalog: Swipe multiple cards/products.

Inaiwazhi Insider Tip

Start with 3 core templates first: 1) Welcome template, 2) Offer template, and 3) Order/utility template. Then scale advanced campaigns.